Good to know

Check-in

Your room is available from 2 p.m onwards. Please contact us telephonically if you are planning on arriving after 6 p.m.

Non-smoking-rooms

All of our rooms are non-smoking areas. It is against Italian law to smoke on the hotel premises. Thank you for your understanding.

Check-Out

Please free your room on your departure day by 10 a.m., so that it can be prepared for the next arrival on time. You´re very welcome to remain in the hotel for the rest of the day or relax in our wellness-center (supplementary fee € 40 per person - € 20 per child 3-14 years old).

Esternal guests

It is possible to invite friends and family for dinner at the hotel. For more information, availability and prices, please contact our hotel reception.

Access to the wellness center BelSana (sauna center, swimming pool and gym), participation at all events organized by Almhof Call, hire of any equipment, and the hire of a BMW motorcycle is reserved only for our hotel guests. External guests are not allowed to use these services (even for a fee, as a former house guest, or when friends / associates stay at the hotel).

Dogs

We kindly remind you that dogs are very welcome in some types of rooms in our structure under the condition that they are well behaved, do not bark and do not disturb other guests. Please bear in mind that dogs are not allowed to enter the wellness area, the swimming pool and the restaurant. Furthermore, a small daily charge is applied for the extra cleaning costs (already included in the quote) and if necessary, a small final fee for a deep cleansing of the room may be charged.

Requests for specific room or room numbers

We would like to inform our guests that we cannot guarantee a specific room/suite number , a specific floor or a specific room (only the type of room that you booked), but we will do our best to accommodate your requests in this regard.

Voucher

Each type of voucher (even Additive vouchers) can be redeemed only by presenting a copy (paper or digital) at reception during check-in.

Weekend Reservations

Reservations for a weekend can only be made on short notice - one week in advance.

Single occupancy in a double room

A surcharge up to 100% will be charged if you book a double as a single room. Please contact our reservation desk to check availability.

Bed and breakfast

If you prefer only the room with breakfast, €15 per day and per adult paying the full rate will be deducted (the reduction does not apply to additional beds). There will be no reduction for dinners that have not been canceled on time. Also, there will be no price reduction for non-consumed meals such as breakfast or the afternoon buffet.

Parking

We kindly inform our guests that the Almhof Hotel Call does not have an indoor car park, but the hotel has free outdoor parking available for guests (it is not possible to reserve a parking space).

Room price calculation:

We inform you that if the stay includes the presence of only one adult and one child, 2 full rates are always calculated regardless of the age of the children for any type of room/suite. Reductions concerning children apply only to extra beds (3rd or 4th person).

Room rates

All prices include a ¾ board (breakfast, afternoon buffet, dinner and all amenities of our hotel) per person per day.

New Year‘s Gala Dinner

Surcharge of € 90 per adult and € 45 per child up to 12 years old. The Gala dinner includes a big aperitif, gala dinner and live music with dancing party.

Reservations

Your reservation is effective and binding from the moment we receive an advanced payment of € 500-1.000 per room per week stay.( 250-500 € for a single room):

Via bank transfer:

Raiffeisenkasse Val Badia, Agentur St. Vigil,

IBAN: IT 90M0801058550000305002460, SWIFTBIC: RZSBIT21508

or with credit card or debit card via onine smart pay (we accept only VISA or Mastercard).

you can send us your credit or debit card details as guarantee (we accept only VISA or Mastercard).

Our cancellation policy

For the moment, we are applying the following cancellation policy:

Cancellation 1 month prior to your arrival: no cancellation fee. The deposit is not refundable but will be held by us for a future stay.

Cancellation between 1 month and 1 week prior to your arrival: the prepayment will be charged as cancellation fee
Cancellation less than 7 days prior to your arrival: 90% of the total sum of your booking
In case of late arrival or early departure the whole booked period will be charged.
For appointments for beauty treatments in our wellness area that are not cancelled in time, the cancellation fee is 100% of the treatment’s price.

We advise you to take out our cancellation insurance to prevent unpleasant incidents (HOGAST TRAVEL INSURANCE):

Travel cancellation insurance

There can always happen something shortly before starting a trip. With our trip cancellation insurance you are financially protected.

In case your holiday has to start later, has to be interrupted earlier than originally planned, or you cannot start your trip at all, cancellation fees can be taken over. In order that you have no unnecessary fees, we recommend to buy the HOGAST trip cancellation insurance, so that those costs will be taken over by HOGAST travel insurance.

That’s why we recommend: HOGAST TRIP CANCELLATION INSURANCE

Tourist tax

A local tax has been introduced in South Tyrol from 1st january 2014. The local tax will be collected from all lodging establishments, on a per-guest and per-overnight-stay basis.

From 01.01.2024 the local tax amount is € 3,70 per person and day.

Children and adolescents under 14 years of age are exempt from levy. The local tax is payable only upon departure and is charged extra.

Means of payment

Your hotel bill can be paid in cash up to a maximum of € 4.999 (only valid for EU citizens), VISA, Mastercard and cash card/ debit card.

Additive Voucher

Subscribing to the newsletter gives you a value voucher as a gift to be used during your stay at the Almhof Hotel Call:

it is valid for stays of at least 3 nights
it cannot be combined with other discounts, vouchers or offers
it cannot be combined for the same room with other Additive Vouchers (even for other people linked to the same room booked)
it is possible to use only one Additive Voucher per room

We remind you that the Additive Voucher must be presented only and exclusively at the reception (in digital or paper form) - it can be used for stays at the Almhof Hotel Call and not for BelSana Centro treatments or massages.

GUEST CARD

Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirolguestpass.info

Purpose

The personal data provided will be transmitted to the single coordinating body of the Guest Pass in order to enable the creation and use of the Guest Pass and to provide the associated services.

Recipient

In connection with the issue of the Guest Pass, your data will be transmitted to the Mobilitätskonsortium, VAT Nr. 02735170215, which acts as the cardholder and unified coordinating body and assumes the role of autonomous data controller in processing the transferred data. For further information regarding the processing to which the data will be subjected, you can send an email to privacy@moko.bz.it.